tkpk9 Privacy Policy

1 Introduction & Scope

Tkpk9 is fully committed to protecting the privacy of its users. This privacy policy explains how tkpk9 collects your personal information, the purposes for which it is used, and how it is kept secure. By using our website or mobile app, you agree to this privacy policy.

This policy applies to: the tkpk9 website (tkpk9.pro), the mobile application, the live chat support system, and any services associated with tkpk9. By using our services, you agree to the data processing practices described in this policy.

Tkpk9 is a responsible online gaming platform. We believe your privacy is a fundamental right, which is why our privacy policy is written to be as transparent and straightforward as possible — so you always know exactly how your information is used.

2 What Types of Information We Collect

Tkpk9 collects various types of information, which can be grouped into three main categories:

a) Personal identification information:

• Full name, date of birth, and gender
• Email address and mobile number
• Current address and postal code
• National ID or passport number (for KYC verification)
• Bank account or mobile banking details (for payment processing)

b) Activity Information:

• Login time, session duration, and activity on the platform
• Gaming history, betting patterns, and transaction records
• Deposit and withdrawal history
• Records of customer support interactions

c) Technical Information:

• IP address and device identifier
• Browser type and version
• Operating system and device model
• Cookie Data and Browsing Behavior

3 How We Collect Information

Tkpk9 generally collects your information through the following methods:

• Provided Directly: Information you provide directly during registration, KYC verification, payment processing, or when contacting support.
• Automatically Collected: Information automatically collected while you use the platform through cookies, log files, and tracking technologies.
• From Third Parties: Information received from payment gateways, identity verification services, and fraud prevention agencies.
• Public Sources: Publicly available information collected in accordance with AML policy.

4 How Your Information Is Used

Collected data is used for the following purposes:

Tkpk9 also uses your data to analyze gaming behavior and promote responsible gaming. If a member's gaming patterns raise concern, we proactively reach out to offer support.

5 Sharing Information with Third Parties

Tkpk9 does not sell your personal information. However, limited data may be shared with third parties in the following specific circumstances:

• Payment Processors: Payment gateway providers including bKash, Nagad, and Rocket receive the information needed to process transactions.
• Identity Verification Services: Approved verification agencies for the KYC process.
• Game Providers: Game software providers such as Pragmatic Play and Evolution Gaming receive limited data solely for game functionality purposes.
• Legal authorities: Providing information in response to a court order or a lawful request from a law enforcement agency is a legal obligation.
• Anti-fraud system: Authorized agencies for fraud prevention and anti-money laundering.

6 Cookies & Tracking Technologies

Tkpk9 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

You can manage cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain features of the platform.

7 Data Protection Measures

Tkpk9 uses industry-leading security measures to protect your data. Our key security practices include:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
• Firewall & IDS: Advanced firewall and intrusion detection systems are in place.
• Two-Factor Authentication (2FA): Two-factor authentication is available to secure your account.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Access control: Only authorized personnel are permitted to access data on a need-to-know basis.

8 Data Retention Period

Tkpk9 does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account and KYC information: 5 years after account closure (as required by AML legal obligations).
• Transaction Records: 5 to 7 years (in accordance with financial regulations).
• Support Conversations: 2 years from the date of last contact.
• Cookie & Analytics Data: Up to 1 year.
• Marketing Preferences: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible.

9 Your rights

As a tkpk9 member, you have the following rights over your own data:

10 Protection of minors

Tkpk9 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If a minor is found to have created an account using false information, the account is immediately closed and all associated data is deleted.

11 Policy Updates

Tkpk9 may update this privacy policy as needed. If any significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A notification will appear on screen when you log in to the platform.
• The last updated date at the top of this page will reflect any changes.

Updated policies take effect 30 days after publication. Continued use of the platform after that period will be considered acceptance of the revised policy.